The Elation Difference
We are the best telephone answering service, offering high-quality service to clients across the country. We have clients in a variety of industries because our exceptional dedication to customer care, responsiveness and attention to detail enables us to hand calls, resolves problems and close sales better than any competitor in the industry. We serve a variety of high-touch, data-sensitive industries including medical, dental, legal, finance and more. Your patients, clients and customers are in good hands with Elation Answering Service. Our agents work around the clock to ensure that each call is answered in a timely and professional fashion.
Elation Answering Service provides a state-of-the-art solution to eliminate the hassle typically associated with on call services. We tailor our programs to your needs—from customizing message delivery by users and their preferred device to creating unique escalation procedures across multiple user groups. Our systems offer trip redundancy and all contacts are handled within our secure facilities so you can be sure of 100% quality and security control.
When you partner with Elation Answering Service, your telephone answering service will be exceptional. Some of our service’s benefits are listed here:
- Customized to deliver every message according to each user’s preferred device—pager, Blackberry, iPhone and many others.
- Provide you the ability to manage, in real time, updates to schedules, users, contact information and escalation procedures.
- Offer detailed documentation of all calls so users can view a history of interactions prior to responding to a contact request.
- Highly reliable and backed by our 24/7 answering service—including escalation support for your critical path issues
Our answering services help businesses manage customer communication 24 hours a day. Having live agents represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our answering service team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our pricing plans start at $39 a month and go up from there. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.