Property Management Answering Service
The role of property manager can be hectic and demanding– between managing unit availability, maintenance dispatch, and tenant expectations, it can be hard to stay focused. Instead of spending time listening to voicemails, playing phone tag or chasing missed lead calls each day, successful property managers will hire a property management answering service.
If what you need is to streamline your workflow, we can handle all of your maintenance dispatch responsibilities. From broken pipes to stalled elevators, we will ensure that your maintenance team is dispatched promptly and appropriately. We know how important it is to keep your tenants happy. With our residential property maintenance answering service, you can rest easy knowing that their maintenance issues are address at any time of the day or night.
Take some of the hassle off of your hands and let Elation Answering Service help you stay on top of your properties. Our agents will be ready to answer your calls when you can’t. The customer service we provide is top quality and can help build your brand’s reputation. Let our highly-trained property management answering service agents support your business by making sure every tenant or prospective tenant is heard– not sent to voicemail. Contact us now to see how our property management answering service can benefit your business now.
Questions/Answers.
Our answering services help businesses manage customer communication 24 hours a day. Having live agents represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our answering service team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our pricing plans start at $39 a month and go up from there. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
