Some law firms do not have the call volume, work load or budget to accommodate for a full-time receptionist. Instead, Elation Answering Service recommends hiring a virtual legal receptionist service. Our legal receptionist services provide the following benefits:
• 24/7 live reception coverage
• Call screening and transfer based on customized call paths
• Real-time electronic message delivery
• Pricing model based on call volume
• Appointment setting
• Full-service coverage on weekends, holidays, vacations, and after-hours
Especially in a smaller firm where office hours are varied and workloads are heavy, it benefits lawyers and clients alike to have a virtual legal receptionist who is available around-the-clock and able to forward urgent issues directly to the attorney. Your clients won’t be sent to voicemail in an urgent situation. Even if you’re in court, a live person answers every call and follows protocols set in place based on the call type.
Our programs are flexible and customizable, built specifically to fit your firm. Our receptionists are trained extensively on branding and scripts so that they become an extension of your law firm. Whether you need support for handing prospective calls, new client development, current client management, accounts receivable or general administrative support, Elation Answering Service provides answering services for law firms that match your needs.