HIPAA Compliant Answering Service

One of the necessities of hiring an answering service in the medical industry is making sure you hire a HIPAA compliant answering service. This isn’t just a suggestion— it’s the law.

Elation Answering Service’s medical answering service agents who work with patient information are professionally trained to ensure that all patient files are secure.
All of our telephone answering service equipment is regularly updated and backed up to prevent hackers or system failures. Elation Answering Service puts a premium on security, which is why all of our agents working with privileged information are HIPAA trained and certified. Your confidential information will remain confidential at all times.

Before you hire just any HIPAA compliant answering service, be sure to ask if all of their customer service representatives (CSR) have completed the appropriate training to meet all regulations. Additional security measures should include the following practices:
• HIPAA Compliant and Secure Messaging Apps
• Privacy statements on the covers of all faxes
• Protected email portals and encrypted intranet
• Locked cabinets, desk drawers, and computer screens
• Secure systems for disposing of confidential information (shredding)
• Phone Agents trained on medical industry requirements

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Our answering services help businesses manage customer communication 24 hours a day. Having live agents represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our answering service team is ready to support your growing business day and night and has customized plans for any sized business.

We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.

Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.

Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.

No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.

We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.

Our services are billed by the minute, plain and simple. Our pricing plans start at $39 a month and go up from there. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.

Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.

We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.

Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.