24/7 Medical Answering Service
Maintaining the high professional
standards you expect.
Answering Service for Medical Offices
Doctors and physicians frequently use medical office answering services to better serve patients. A groggy on call doctor is a thing of the past with our highly trained live answer agents. These operations involve support for medical staff with handling overflow or after hours patient phone calls and communication.
Elation provides HIPAA compliant medical answering services so you can be sure your data is safe and secure. We also provide online tools to assist with oncall scheduling and after hours communication.
Having Elation Answering Service provide your medical office answering service ensures our well trained employees handle your patients’ calls professionally. Medical calls are what our staff focus on and specialize in. Additionally, they are also trained on Health Insurance Portability and Accountability Act (HIPAA) requirements.
To help ensure that your patient data is safe and secure, Elation Answering Service provides secure messaging options for your phone, tablet or desktop.
Personalized, professional, courteous.
Callers to your medical practice should always feel as though they’ve reached your offices.
When we answer, they do. Their experience will be the same as if you answered,
and we’ll treat them with the respect and courtesy you and they expect.
Answering Service
HIPAA Compliant
Call Pre-Screening
24/7 Live Local Agents
After Hours Answering Service
Calls are handled securely and include patient message relay.
Urgent Calls
Tell us how you want urgent calls handles, and we will ensure you never miss an emergency.
Appointment Protocols
We adapt to your system, so your medical office continues to run like it always has.
A welcoming voice for your patients, 24/7.
People expect a special level of empathy and support from a profession whose goal is wellness and healing. That can only come from talking to a real person. We’ll ensure that your patient experience remains consistent and exceptional, no matter the time of day or need.
Typically, answering service programs are set up within days and only require a brief set up call with your medical office or clinic. Along those lines, when more complex protocols are required for multiple offices, Elation Answering Service will assign an account manager to identify and manage the program requirements.
