Medical Answering Service
24/7 answering service for a variety of healthcare businesses.
Why Your Medical Office Still Needs a Medical Answering Service
Patient needs are complicated, and sometimes having a medical answering service that specializes in the requirements of medical offices makes all the difference in the world. For example, you may be aware of all of the requirements of HIPAA compliance in the office. But what about secure messaging?
What is a Medical Answering Service?
Answering Services can create havoc for your medical practice if they don’t do their job correctly. Those times when patients reach out to you via phone are opportunities to build a better patient relationship in order to help facilitate patient care. A medical answering service provides phone answering service, patient communications, secure messaging and on call scheduling all in a HIPAA compliant and professional manner. When you hire an answering service, you can better focus on patient care and lighten your administrative workload.
Secure Messaging
Because HIPAA compliance requires that patient data be maintained in a secure manner, Elation Answering Service provides messaging options that ensure your patient data is secure.
Although Elation Answering Service provides an application for your phone or secure online access to our web portal, Elation Answering Service is also capable of integrating with your clinic’s or hospital’s chosen systems.
Elation Answering Service currently supports:
Other messaging solutions include Spok and American Messaging
RELATED: HIPPA Compliant Answering Service Details
How to Set Up an Answering Service
Most medical answering service programs can be set up in a couple of hours. If you have a medical office that only includes five or fewer doctors, an account manager can easily set your program up quickly over the phone and email. Contact us now to learn more about our medical office answering service.
If you have a large complex hospital and clinic structure, our experienced team can work with you to convert the most complex programs into successful implementations in a short period of time. Contact us now to learn about our hospital answering service.
Elation Answering Service Provides High Quality Medical Answering Service for Medical Offices, Clinics, Private Practices and Hospitals
Questions/Answers.
Our answering services help businesses manage customer communication 24 hours a day. Having live agents represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our answering service team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our pricing plans start at $39 a month and go up from there. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
