HVAC Answering Service
At different times of the year, whether it be painfully cold temperatures or unbearable heat, home and business owners heating and air conditioning is essential. When a customer’s system faults, immediate action is often needed. When a person calls a HVAC contractor they are searching for work to be done as soon as possible. What happens when a call goes to voicemail? The client calls the next contractor to get the job done, and you lose business.
At Elation we understand how hard it can be to balance your work and answering clients call. That is why our trusted HVAC answering service can provide you the peace of mind that all your calls will be answered 24/7 any day of the week. Contact us today to start your answering service for HVAC company. Over 25 years and still going strong!
The benefits of using Elation Answering Service for HVAC companies include live operator service, 24 hour coverage and mobile tools that allow you to keep up to date on the go. Our highly trained live answer agents are personable and polite, representing your business in a professional way. Say goodbye to finishing work and sifting through voicemails at the end of the day. You’ll also appreciate the quality we’ve maintained, we have been providing HVAC companies answering services for more than 25 years!
When your customers are happy, business is good…
Elation Answering Service is aligned to support your customers focusing on quality calls and providing services to HVAC companies like web based on call scheduling tools and automated text and email programs getting messages to you in real time. We focus our efforts on developing the best in class service that improves the quality of calls for your customers, and improves sales for you!
Questions/Answers.
Our answering services help businesses manage customer communication 24 hours a day. Having live agents represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our answering service team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our pricing plans start at $39 a month and go up from there. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
