Law Firm Answering Service
Lawyers nationwide agree that hiring an answering service for their law firm was the most productive administrative decision they made all year. Regardless of the size of your firm, having clerical support around-the-clock that helps your clients feel valued and puts your mind at ease is an invaluable service. From message forwarding to on-call paging for emergency situations, our law firm answering service ensures that your office will always be up and running.
If your case load is heavy, have our legal answering service agents manage all prospective clients, screening them to make sure they’re a fit for your firm. Think of it this way: your office phone won’t ring unless you want it to. Now that’s a great way to eliminate distractions!
Questions/Answers.
Our answering services help businesses manage customer communication 24 hours a day. Having live agents represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our answering service team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our pricing plans start at $39 a month and go up from there. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
