Plumbing Answering Service
Stop missing out on your customers calls while you are working on the job with our plumbing answering service. Plumbers don’t have a free hand while working on frozen pipes or a clogged sink, but the calls continue to come in from customers with emergencies in their homes or businesses. Pass the burden of answering calls while you work on to our professional answering service for plumbing companies live call agents. Our live agents specialize in extracting the information you need from customers quickly and efficiently so you can respond to their needs. Agents can also forward emergency plumbing calls, incase your needed for an after hours emergency. Don’t let your customers go through to annoying voicemail again and provide a live extension to your business with Elations answering service for plumbers.
Over 25 years of Plumbing Answering Service and still going strong!
The benefits of using Elation’s plumbing answering service include live operator service and 24 hour coverage, 365 days a year. You’ll appreciate the quality we’ve maintained over the last 25 years working with contractors, trade workers and plumbers!
When your customers are happy, business is good…
Elation Answering Service is aligned to support your customers focusing on quality calls and providing services to plumbing companies like web based on call scheduling tools and automated text and email programs getting messages to you in real time. We focus our efforts on developing the best in class service that improves the quality of calls for your customers, and improves sales for you. Personalize how and when you are contacted. Contact us now to learn more about Elation’s plumbing answering service and see how it can improve your business so you can continue to gain customers, and stop worrying about answering phone calls
Questions/Answers.
Our answering services help businesses manage customer communication 24 hours a day. Having live agents represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our answering service team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our pricing plans start at $39 a month and go up from there. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
